Frequently Asked Questions (FAQs)

Welcome to the National Filter Warehouse FAQs page. Below you will find answers to some of the most common questions our customers ask. If you don’t find the information you need here, feel free to contact our customer support team.

1. Ordering and Payment

Q: How can I place an order?
A: You can place an order directly on our website by navigating to the product you want, adding it to your cart, and following the checkout process.

Q: What payment methods do you accept?
A: Amazon, American Express, Apple Pay, Divers club, Discover, Meta Pay, Google Pay, MasterCard, PayPal, Shop Pay, venmo, And Visa

Q: Can I cancel or modify my order?
A: If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to assist you, but please note that changes cannot be made once the order has been shipped.

2. Shipping and Delivery

Q: How long does shipping take?
A: Shipping times vary based on your location and the shipping method selected. Generally, orders are processed and shipped within 2-3 business days, with delivery taking an additional 3-7 business days.

Q: Do you offer international shipping?
A: Currently, we only ship within the United States. We hope to expand our shipping options in the future.

Q: How can I track my order?
A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

3. Returns and Refunds

Q: What is your return policy?
A: We offer a 60-day return policy for most of our products. Items must be in new, unused condition with all original packaging. Please visit our Return & Refund Policy page for more details.

Q: How do I initiate a return?
A: To initiate a return, please contact our customer support team with your order number and reason for the return. We will provide you with instructions on how to proceed.

Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive your returned item. The refund will be issued to the original payment method.

4. Product Information

Q: How do I find the right filter for my needs?
A: Our website provides detailed descriptions and specifications for each product. If you need further assistance, please contact our customer support team, and we’ll help you find the perfect filter.

5. Account and Privacy

Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process.

Q: How do you protect my personal information?
A: We take your privacy seriously and implement various security measures to protect your personal information. Please see our Privacy Policy page for more details.

6. General Inquiries

Q: How can I contact customer support?
A: You can reach our customer support team by phone at 718-509-2646 or by email at sales@nationalfilterwarehouse.com. Our support hours are Monday to Friday, 9:00 AM to 5:00 PM EST.

Still Have Questions?

If you haven’t found the answer you’re looking for, please don’t hesitate to reach out. We’re here to help!